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ARCHIVED - easyJet woes: budget airline popular with UK travellers to Spain cancels hundreds of flights
Thousands of holidaymakers were left frustrated when the airline grounded 200 flights on Thursday May 26
Budget airline easyJet, popular with UK travellers to Spain, cancelled around 200 flights due to an IT failure on Thursday May 26, throwing thousands of travellers’ holiday plans into disarray.
The airline initially assured that any flights after 3pm yesterday would not be effected before cancelling afternoon and evening flights and confirming “around 200” planes were grounded.
Some passengers spent more than nine frustrating hours not knowning whether their rescheduled flight would take off or not.
A number of the disgruntled travellers, who claim their flights were cancelled with “zero notice”, took to twitter to share their plight and anger.
One wrote: “@easyJet your lack of care and service today is appalling. Sitting around in an airport for 9+ hours, unsure whether the plane I have rescheduled to catch will also be cancelled and, therefore, a waste of my time.”
Another customer put: “@easyJet I’m currently stuck in Hurghada with one of your package holidays and was due to fly back tonight. Flight’s been cancelled and rescheduled for Saturday.”
In a statement, easyJet apologised to affected passengers and assured the IT systems issues had been resolved late Thursday afternoon
“Unfortunately, (the IT problems) resulted in some cancellations earlier today and while we expect to operate most of our remaining flying programme some may still be subject to some disruption in the coming hours,” said a company spokesperson, adding: “We advise customers due to travel with us to continue to check Flight Tracker for the status of their flight before making their way to the airport.
“We apologise for the inconvenience caused and customers can apply for compensation in line with regulations.”
Earlier this week, a Malaga-bound flight from Barcelona had to make an emergency landing due to pressurisation problems. An emergency situation was declared and the plane was given priority to land over other air traffic.
Image: Archive
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