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ARCHIVED - Caixabank warns of massive text scam across Spain
The bank has notified customers in Spain of a new ‘smishing’ scam
Phone and internet scams are unfortunately nothing new in Spain with financial institutions bearing the brunt of unscrupulous criminals, and this week Caixabank has warned of a new scheme designed to trick customers out of their hard-earned cash.
Known as smishing, the latest technique involves fraudsters sending a text message to phones purporting to be from the bank. Needless to say, once customers click on the fake link they are redirected to another site through which the scammers can access all sorts of personal, and often valuable, data.
Because of the enormous scale of this particular scam in Spain, Caixabank has emailed customers about the danger. The institution has recommended “extreme caution when receiving any SMS that requests access to CaixaBankNow, whatever the reason stated in the message.”
How to avoid becoming a victim of smishing
- No legitimate company or institution will ever ask for digital banking access codes, or other personal data, such as mobile phone numbers.
- Customers should never click directly on links sent via SMS.
- Clients must always access CaixaBankNow through the bank's legitimate app, or through the company's official website, and type the address directly in the browser bar.
- Everyone should be wary of messages that try to convey urgency, that threaten to block the account or ones that offer prizes or special offers.
- When in doubt, customers are advised to contact their local branch for advice.
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